You will find some questions which where previously asked and might be interesting using the app here.
In addition you will find there a detailed explanation of the whole SummitLynx app features.
Yes, SummitLynx works without a data connection. It uses GPS to show locations around, checkins are temporary stored and uploaded as soon as the app has connection to the internet again. It may be that you have to let the app open for a few minutes with internet connection so that the data can be transferred (time depending on the the internet conncetion speed). Needless to mention that for installation and registration/login a data connection is necessary.
You are at a peak (or similar location) and the locations is shown to far way?
That’s annoying and there might be several reasons for this:
- The location actually is too far away:
We want to avoid misuse of the app and therefore limit the range where you can create a check-in. This should stop creating check-ins while sitting at the bottom of a mountain and and drinking coffee.
- GPS signal isn’t accurate enough:
Sometimes it takes a while until the GPS signal is strong enough to calculate your exact location. Please wait a moment and start the location search again.
- A location is positioned wrong:
This shouldn’t happen, but can happen in a very few cases. Please send us an email at firstname.lastname@example.org and let us know which location is effected.
Important notice: If you missed a check-in it is always possible to enter checkins using the previous entries function. Please note that there are no points collected for badges for this check-ins.
That's annoying and we are very sorry for this!We do our best to have a complete database, but it can still miss some mountains or other locations of interest. Please let us know which location you are missing by sending us an email at email@example.com. Please don’t forget to mention the name, type (peak, hut, etc.) and location of the location. Thanks for helping improving the coverage!
GPS is sometimes complicate and there are several reasons where a problem can occur:
- Permissions: Every app needs access to the location. At the iPhone you are asked during the first start of the app if you want to allow access to this. Android ask for those permissions during installation.
- Location mode on Android: There is a setting on Android device to change the accuracy of the location service. Usually there are three modes available (High accuracy, Power saving, GPS only). Some manufacturers use “Power saving” as default setting. This setting uses only cell information of the mobile network which is insufficient in a rural environment.
- Buildings, narrow valleys or thick forest: GPS signal needs line of sight to the GPS satellites. If you are inside a building, walking on the bottom of a narrow valley or inside a thick forest GPS signal might be lost. Please go outside or find a place where you have free view of the sky.
- Time delay of the GPS positioning: Sometimes it takes a while until enough satellites are found by the GPS chip and the position can be calculated. This is more likely if you use GPS not frequently.
- Old location: Sometimes old locations are shown. This happens because devices usually store the last known GPS position to have better response time.
If you are using the app and are confused by the shown locations in the list, it might help to go back to the log view and start the checkin again. We hope this helps you understand the mechanisms of GPS and the app.
When you do not receive the certificates by e-mail, this can be for 2 reasons:
1. You do not allow us to send you the certificates (please check our profile - settings - "certificates received" must be active)
2. You did not verify your e-mail. Please log in to our website with your profile. There you will see immediately a notification for this matter. If not, please check the e-mail address of your profile and resend the verification e-mail by clicking on the arrows close to the e-mail address.
If something doesn’t work in the app time and again or if it crashed, just send us a message at firstname.lastname@example.org. We test each version very intensively before it is released and we attach great importance to a stable app. Unfortunately, with the multitude of devices, operating systems and functions, errors can creep in from time to time and we are therefore very grateful for any tips. Please also make sure to use the latest version of the app, as we not only integrate new functions in each version, but also eliminate existing bugs.
A description of the problem, as detailed as possible (including screenshot) makes it easier for us to find a solution. It is also important to know which device you are using as well as whether and which data connection (WiFi, 4G / LTE, 3G, ...) you had.
If the app completely crashed, the so-called "crash files" would help us a lot. This file contains a technical report about what led to the crash.
Where can I find the crash files?
On an iPhone you’ll find the crash files in your settings under Data Protection -> Diagnosis & Usage -> Diagnosis & Usage Data. There you have to search for the entries beginning with “SummitLynx”. Mark the whole text of the entry and copy it into an e-mail. Then, please send the e-mail to email@example.com.
With Android it is a bit more comfortable, because the bug reports can be sent directly after each crash.
Yes, our favourites function is very suitable for planning tours. To do this, go to the “Hiking maps” menu item in the app. Here, you will always find a map view of the surroundings of your current location. You can zoom in or out on the map and change the image section with a swipe. Possible destinations will be marked by symbols. If you click onto a symbol, the name of the destination will appear at the bottom of the screen. By clicking onto the name, you will get further information about the destination. You can add this destination to your favourites just by clicking onto the star icon at the top right. If you already know which destination you want to add to your favourites, you can simply enter the name in the map or list view by clicking onto the magnifying glass symbol in order to search for it. The further steps are as described above.
As soon as you are 300 m close to a point of interest you will see a big yellow check-in button. When you tap on the button, you are redirected to the interface where you can add a text, image, details about the weather etc. to your check in (but you are not forced to do that). Please find here the detailed instruction for making an entry >>
We do not save entries automatically! But sometimes we can send you check-in suggestions.
mySOS is our emergency feature which we set up in cooperation with the Styrian mountain rescue organization. It will send a SMS to a contact person when you do not get back from a hiking tour in time. Please learn here more about the mySOS feature >>
Entries can be edited or deleted via our website (not in the app!). Please find here a detailed instruction >>
Check-ins can be added on our website or the app afterwards. Please note that you will not collect points for the hiking badges in this case. This feature is meant to help you to get a complete tourbook.
When you open the app you will find there sometimes a suggestion for a check-in. Please do find out more about that here >>
You can collect hiking badges with our app in our partner regions. Here you will find a list with our partners www.summitlynx.com/region
When you check in at location which is part of a hiking badge, you will get the points for this automatically. As soon as you have fulfilled the requirements for a special hiking badge, you will get a notification and you will receive an email with the certificate (unless you have activated the checkbox "get certificate" at your profile settings).
You will find an overview about your collected points on the menu item "hiking badges" when you click on a certain hiking badge.
If you want to find out how many points there are still missing to obtain a certain hiking badge or how many points you have already achieved within a hiking badge, please go to the menu item "Hiking badges” in the app. The menu is located behind the 3 horizontal lines on the top left on an Android smartphone and at the bottom of the screen on an iPhone. You get to an overview of all hiking badges in the area and, clicking onto another tab, to the overview of all available hiking badges. If you click onto the respective hiking badge in one of the tabs, you will see the points you have reached so far and, in the list below, those hiking destinations which you have already reached within this hiking badge.
Yes, the most of the hiking badges can be collected (and redeemed) multiple times. Just a few badges can be collected one time.
When you got a special hiking badge, a new run starts immediately and you go on collecting points for the new run. You can redeem completed badges with the according button. The points which you have currently collected will stay the same when you redeem a completed badge.
When we set up a new hiking badge, your former entries do not automatically count for this badge.
As it can be that your entries are already long ago, you may wonder why you suddenly get a hiking badge without having done something, so we decided to make it this way.
If you would like to get the points from former entries to new badges, please write a message to firstname.lastname@example.org and let us know the corresponding entries. We will find a solution.
Important: If is didn't work for any reason to make an entry directly a the location, you can do this afterwards yourself. This entries will not count for hiking badges!
There are several reasons why a registration is needed:
- It enables us to assign your entries explicitly to your profile.
- In case of a new device all your check-ins are sync to the new devices and you don’t have to deal with transfer your data to the new device
- It enables us to send you the certificates for the hiking batches.
- It enables your friends to find you and send you a friendship request to see which nice hikes each other has done.
If you forgot your password, you can have a new one sent to you.
In the app:
You have to register in the app (if you haven’t done that already). On the login page there is a link called “Forgot password” next to the field for the password. If you click onto it and enter your e-mail-address on the following page, a new password will be sent to you via e-mail.
At the website:
Request a new password here!
You can change your profile in the app and on the website. Using an Android smartphone you’ll find your profile under the menu item “Settings” and on an iPhone you’ll find the profile at the bottom right in the menu. Here you can easily change your name. As soon as you leave the settings, the name will be automatically saved.
On the website, you’ll find the item “Settings” under the profile icon at the top right. Here you can change your name by clicking onto the pencil icon and then confirm the change by clicking onto the green check mark.
No problem, the registration works via Facebook and via email with password.
After you registered with Facebook, we do not install a password, so you have to request a password manually via the link forgot password. After you set up a password, you can register via Facebook or via email and password. You can also delete the connection between Facebook and your app.
If you see a certain email@example.com email in your profile, please write us a message with this e-mail and your correct email and we will modify it for you.
Your profile and your entries are set by default so that other users cannot see them (according to legal regulations).
If you want your entries to be visible to others, you can change this in your settings. Just open your profile (with an Android phone under the menu item “Settings”, on an iPhone under the menu item “Profile”, at the website under the profile icon at the top right).
Here you’ll find the section “Private account”. If the check mark is activated, your entries will not be visible to others. If you deactivate the check mark, your entries will be publicly visible.
We are very sorry to hear that and it would be great if you could give us a change to convince you to use our service again by sending us your reasons and feedback to firstname.lastname@example.org.
Maybe we can solve your issues and keep you as an user. As we respect your decision and take data privacy serious, you can delete your account using this link: https://www.summitlynx.com/account/delete/. For security reasons you have to be logged in to do that and please be aware that we really delete all your data and that there is no hidden reactivation mechanism.
If you delete, the data is really gone. Please take sure that you backed up you data before.
Answer not found?
Please send us an e-mail at email@example.com and we will hurry to answer your questions!